Construction of a single bank of finalistic deliveries for electoral justice

Abstract

Understanding the activities carried out by human resources in the public sector and defining the results to be achieved through these activities is relevant for better management of the workforce. The purpose of this article is to build a base of activities for electoral justice. A cross-sectional qualitative research was carried out, in which the TSE was considered as the main body for obtaining data. A total of 2,212 deliveries were obtained grouped into 57 service categories. The need for further analysis to improve the description of the deliveries was verified, and further analysis of the identified activities is proposed. Finally, the construction of an overview of activities of the electoral justice system is given, a common base for the elaboration of management policy and measurement of results. As methodological contributions, it is possible to point out the development of a method to identify deliveries in public organizations.